Online return and refunds policy

All our products carry a FULL MONEY BACK guarantee. Any item you order from us can be returned for replacement or refund within 14 days of the date it was shipped, provided the item is returned in new and unworn condition with all the original packaging materials.The products must be returned by ROYAL MAIL SPECIAL DELIVERY which guarantees next day delivery and is insured whilst in transit.

We will exchange/refund the original purchase price of the product returned less delivery costs. Remember to include your name and address, along with details of whether you’d like a refund or a replacement.

Anything returned to us arriving damaged, or lost, will not be credited. Anything which is damaged in transit to you will be replaced at no cost with free delivery.

Please inform us of damages within three days of receiving the order and return the complete package, together with the damaged item.


Please note that any items bought in our shop in Clifton Village, can only be exchaged within 14 days of the day it was purchased and that unfortunately no cash refunds can be given.

We hope that you enjoy your items and if you have any queries please do not hesitate to contact us.

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